Brand Profiles in Customer Insights Realtime Journeys not available for email templates

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Posted on by Mark277

Hi! I have created multiple Brand profiles, with different colour schemes etc... in the settings. When I am creating a new email the dropdown shows up to select the brand profile in the upper right corner next to the "HTML" (Screenshot in German). Everything fine so far.

But when I want to create an email template, I'm not able to select a Brand profile and I would need to manually select / define all the colours, fonts and sizes again. That doesn't make a lot of sense to me and it would be really helpful if it would be possible to use brand profiles also in email templates.

Or is there maybe a hidden setting that I'm missing to activate / deactivate?

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Dynamics 365 Customer Insights - Journeys

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Megan V. Walker 1,808 Most Valuable Professional on at

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Brand Profiles in Customer Insights Realtime Journeys not available for email templates

You might want to vote for this as an idea. I agree that what you looking for would be good, but it doesn't work unfortunately.

https://experience.dynamics.com/ideas/idea/?ideaid=968bfce0-cadc-ef11-95f5-7c1e529e4ad0
Daivat Vartak (v-9d... 2,612 Super User 2025 Season 1 on at

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Brand Profiles in Customer Insights Realtime Journeys not available for email templates

Moved to group "Customer experience | Sales, Customer Insights, CRM"