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Customer experience | Sales, Customer Insights,...
Suggested answer

SLA privileges

Posted on by 95

If  i am giving system administrator and admin customization role to user, then SLA is working well but with custom role is not working 

please give me needful suggestion 

Thanks

  • Suggested answer
    RE: SLA privileges

    Thanks, Altaf. This information helps and clearly,  it seems to be missing privileges issue. You can open and compare both Sales person and Dealers security role and check what is missing in Dealers role as compared to Sales person role. Let me know if you need any help with comparing roles.

  • RE: SLA privileges

    Hi Satish,

    yes it's  working with sales person role and other roles.

    can suggest me that what could be mistake into custom role?

  • Suggested answer
    RE: SLA privileges

    Thanks for sharing information,  Altaf. Is this is just happening with Dealers security role or it can be repro with other non-admin security role as well like Sales person ?

  • RE: SLA privileges

    i am not getting any error with non-admin user or with any specific role.

    actually i have created a SLA which run on a datetime attribute update if i will update with admin login, then it's work fine but with custom role it's not work. i have a custom role  which name is dealers.

  • Suggested answer
    RE: SLA privileges

    Hello Altaf - Are you getting any error with non-admin user or with any specific security role ? Can you please explain issue in detail - what exactly is happening and which part isn't working ?

  • Suggested answer
    Vijay Tailor Profile Picture
    Vijay Tailor 431 on at
    RE: SLA privileges

    Hi Altaf,

    Hope below url hrlp you some how.

    bidynamics365.com/

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