Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Dynamics 365 for phones and tablets after call app doesnt open

Posted on by Microsoft Employee

I installed the 365 app on my phone and online it is saying that after a phone call with your customer the application will prompt you to enter details about the phone call. So I tried this function but it didnt seemed to work on my android device. So I tried it on an Iphone and it still didnt work. We dont have a Windowsphone/tablet so I cant try that, but is this a bug or what is going on?

I made a new contact with my phone number, called it from another phone, but it didnt open the application after the phone call.

Here is the Website with the information saying it should open:

https://www.microsoft.com/en-us/dynamics/crm-customer-center/email-and-call-customers-in-dynamics-365-for-phones-and-tablets.aspx

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 for phones and tablets after call app doesnt open

    Hi...We just upgraded to MSFT Dynamics 365 (2016 SP1 Update 2.2) and now are having this same issue, whereas it worked the previous Dynamics 2016 version.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 for phones and tablets after call app doesnt open

    Hi MarcelRifert,

    we also have the same issue. were you able to fix it or find  problem ?

    Regards,

    Nandan

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans