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Hi Guys,
We have current setup, MS CRM Online and Microsoft Email Exchange On-premise 2013.
Can someone please advise which Email Configuration Settings should we use.
Can we use Microsoft Dynamics 365 for Outlook option for Incoming Email & Outgoing Email & Appointments, Contacts, and Tasks
or we need to use Server-Side Synchronization.
Our goal is to track communication in social pane under record in CRM and be able to send e-mails from MS CRM
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Hi Davor S,
Server-side synchronization doesn’t support Hybrid deployments so it is not recommend to use it for Microsoft Dynamics CRM Online with Exchange (on-premises). You will have to use the Email Router/Outlook synchronization or configure an Exchange Server (Hybrid) profile to use Microsoft Dynamics CRM Online with Exchange (on-premises). This article explains the unsupported Exchange Server (Hybrid) profile approach.
My recommendation is to upgrade your Exchange (on-premises) to Exchange Online and then use server-side synchronization for your email service configuration.
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