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Have a payroll check that we are unable to clear out of the system when doing the bank statement. It shows as unable to clear due to somehow the check was issued and printed so it cleared the bank...but it was also voided in the system with the same check number. So this check keeps showing up on our check reconciliation as outstanding but we can't get it off the system.
Any clues how to get rid of the check from the outstanding list?
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Maria, help me understand the situation. The check actually cleared the bank but you also voided it? Is the real problem that the check was voided when it should not have been? If so, you have a bigger issue than just check reconciliation. The employee history will also be incorrect.
There is a way, with a query, to mark a check document as being reconciled but until I have a clarification as to the actual situation, that may not be the correct route.
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