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Restrict workflow to create a new record from email while replying to the email from which a case has been created

Posted on by 15

Hi folks,

I have created a workflow on email entity to automatically create a case from incoming email.

The workflow is running fine, but when the sender of the email replies on that same email, the workflow gets triggered and creates a new case record.

I want to restrict the workflow from creating a new case record every reply received from the sender.

Suggest me a solution for the issue mentioned above.

Thanking you in advance.

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Restrict workflow to create a new record from email while replying to the email from which a case has been created

    Hi Partner,

    Have any updates?

    Please feel free to contact me if you have any questions!

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Restrict workflow to create a new record from email while replying to the email from which a case has been created

    Hi Chinmay306,

    Replied emails contains 'RE:' on the subject, so you can add it as condition to the workflow:

    pastedimage1676516119486v1.png

     pastedimage1676516311231v2.png

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