Dynamics Community Forum Thread Details

Abnormal search behavior for specific contact names.

Hi,

Some of my sales colleagues pointed out that certain records in contacts are not found when quick search or global search is used.

These records exist, I could find them in advanced search or manual page flipping.

For each of these records, one of the following abnormal behavior appear:

Search returns zero results.
Search returns too many results and the sought record appears within the list, as if I typed an approximation of the name rather the precise name.
Too many results and the sought record does not appear within the list.

I did write the name correctly, and tried many formulations e.g. <Name Surname>, <Surname only> or <Surname Name>.

After a long search in the internet, I suspect that the problem lies in indices, but I couldn't come up with a definite reason. I read also that many admins face and ignore warnings about incompatibility in indices between when upgrading CRM2015 to CRM2016. I started managing this System after it was already updated. So I can't know for sure.

What could be the problem?

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