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Microsoft Dynamics CRM (Archived)

Dynamics 365 Case Error

Posted on by 10

Good day,

We're getting the following error after we added one field to the Case to Phone Business Process Flow:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #7D2EEF2EDetail:

<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">

  <ActivityId>dc352945-6e2e-493d-aea7-25c9d1780fa0</ActivityId>

  <ErrorCode>-2147220970</ErrorCode>

  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />

  <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #7D2EEF2E</Message>

  <Timestamp>2017-04-19T09:56:26.5315773Z</Timestamp>

  <ExceptionSource i:nil="true" />

  <InnerFault>

    <ActivityId>dc352945-6e2e-493d-aea7-25c9d1780fa0</ActivityId>

    <ErrorCode>-2147217149</ErrorCode>

    <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />

    <Message>'Incident' entity doesn't contain attribute with Name = 'IncidentResolution_LinkControl'.</Message>

    <Timestamp>2017-04-19T09:56:26.5315773Z</Timestamp>

    <ExceptionSource i:nil="true" />

    <InnerFault i:nil="true" />

    <OriginalException i:nil="true" />

    <TraceText i:nil="true" />

  </InnerFault>

  <OriginalException i:nil="true" />

  <TraceText i:nil="true" />

</OrganizationServiceFault>

There are many articles on the Internet where people are experiencing the same issue. Apparently Microsoft is able to resolve this issue quite easily from their side?

*This post is locked for comments

  • Suggested answer
    M I Mostafa Profile Picture
    M I Mostafa 4,257 on at
    RE: Dynamics 365 Case Error

    Hi,

    Yes. In the last stage of the phone to case BPF, remove the Step Resolve.

    To get to the BPF, you can go to settings >processes > business flow process > phone to case process.

    You can also see other solutions in this post:

    community.dynamics.com/.../218579

    If all of this doesn't work (I doubt it), then raise a support ticket here:

    www.microsoft.com/.../support

    Please mark as verified answer if this response has helped you

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