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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 Customer ...
Customer experience | Sales, Customer Insights,...
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Dynamics 365 Customer Voice delay of upto 3 hrs before updating CDS with Customer Voice Survey Invites and Response not include Regarding field

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Posted on by sailesh shah 45

Hi All

In the last few days we have been having issues with Customer Voice. The survey is sent out but we are having a delay of about 3 hours before the "Customer Voice Survey Invite" record is created in CDS for that invite.

We are also having an issue where if a customer responses to the Survey that we sent via Flow and had set the Regarding information on the invite. When we get a respond which again can take a few hours before appearing in CDS. The response record does NOT have the regrading field set.

We are in the final process of testing our solution and this has just started happening in the last few days. This is causing us issues in being about to test out solution. 

Can anyone please help with this issue. We are having the same issue on Dev environment as well as Testing environment

Thanks

Sailesh 

  • sailesh shah Profile Picture
    sailesh shah 45 on at

    Hi All

    It's strange, but 10min after I posted this issue. It seems to have been resolved.

    Not sure if someone from Microsoft has viewed this and resolved the issue. But no one has been in contact with me about it.

  • Suggested answer
    Arjun N Profile Picture
    Arjun N Microsoft Employee on at

    Hi Sailesh,

    Thanks sharing the issue and resolution. it is not possible to know your tenant details from the post. but we have a known issue of delay in sync to dataverse that we have been resolving for past few hours. Its likely that your tenant is one of the impacted one where the recovery is done. 

    If you continue to have issues after today pls feel free to reach out at customervoice@microsoft.com and share your tenant and org details, it will help us diagnose.

    Thanks,

    Arjun

  • K.Kontioniva Profile Picture
    K.Kontioniva 5 on at

    Hi!

    We too have this same problem. It takes several hours to survey to land into the recipient's mailbox and then the reply doesn't come back to our D365 and isn't related to the selected contact.

  • Creative.T Profile Picture
    Creative.T 12 on at

    I suddenly no longer get survey response in 3 of my environments(2 were Sandbox dev environment and 1 one production, they were working ok the day before), I tried using even 1 question survey and I got no response record in Dataverse.

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