Hi, does anyone know if it is possible to open knowledge articles in a new tab from within a case? We use a relevance search which displays relevant knowledge articles to staff depending on a call / enquiry type. Displaying the search results works well, and the preview does show the first 4/5 lines of the article. We have a requirement whereby if a user clicks onto the knowledge article, it opens in a new tab rather than be embedded within the knowledge articles tab. Any help or steer on this would be greatly appreciated. Thanks.
Hi partner,
Could you provide some screenshots?
This will help us better understand your problem.
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