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Opening knowledge articles within a new tab within case?

Posted on by Microsoft Employee

Hi, does anyone know if it is possible to open knowledge articles in a new tab from within a case?  We use a relevance search which displays relevant knowledge articles to staff depending on a call / enquiry type.  Displaying the search results works well, and the preview does show the first 4/5 lines of the article.  We have a requirement whereby if a user clicks onto the knowledge article, it opens in a new tab rather than be embedded within the knowledge articles tab.  Any help or steer on this would be greatly appreciated.  Thanks.

  • LuHao Profile Picture
    LuHao 40,870 on at
    RE: Opening knowledge articles within a new tab within case?

    Hi partner,

    Could you provide some screenshots?

    This will help us better understand your problem.

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