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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Opening knowledge arti...
Service | Customer Service, Contact Center, Fie...
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Opening knowledge articles within a new tab within case?

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Posted on by Community Member

Hi, does anyone know if it is possible to open knowledge articles in a new tab from within a case?  We use a relevance search which displays relevant knowledge articles to staff depending on a call / enquiry type.  Displaying the search results works well, and the preview does show the first 4/5 lines of the article.  We have a requirement whereby if a user clicks onto the knowledge article, it opens in a new tab rather than be embedded within the knowledge articles tab.  Any help or steer on this would be greatly appreciated.  Thanks.

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  • LuHao Profile Picture
    LuHao 40,892 on at
    RE: Opening knowledge articles within a new tab within case?

    Hi partner,

    Could you provide some screenshots?

    This will help us better understand your problem.

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