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Service | Customer Service, Contact Center, Fie...
Answered

Resource Scheduling - Retrieve Distance Matrix - needed?

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Posted on by 1,788

Are the two Actions 

  • Resource Scheduling - Retrieve Distance Matrix
  • Resource Scheduling - Geocode Address

only required if you use a custom plug-in to utilize a preferred geospatial data provider* 
(*See here: https://docs.microsoft.com/en-us/dynamics365/common-scheduler/developer/create-custom-plugin-preferred-geospatial-data-provider)

or does it make sense to have them activated even if you don't use another geodata provider?

Reason for this question: in our DEV they are in Draft but in PROD and vanilla trials they are Active and I don't know why there is this difference.

  • Verified answer
    SyedM Profile Picture
    on at

    It is recommended that all out of the box Workflows should be active.

    Are you experiencing different behavior in Dev instance as compared to Prod?

  • Suggested answer
    moko33 Profile Picture
    1,788 on at

    OK, right, got an Error now on Schedule Board, wehn trying to book a Resource Crew. After reactivation of the actions it worked again.

    Even when I think that not really all OOB workflows and actions have to be active, I mark your answer as Solution.

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