Share
ReportHello,
A customer selected 2 batches of vouchers for payment via Payment Selection, Advanced Select options. They used batch number = 000001 followed by batch number = 000002 and they did click View Selections to confirm that all vouchers were selected. They are certain they saw both batches in Review/Edit checks. (They did not check on the option to 'clear selections' between the batches.) They are not using eBanking.
When they went on to print the checks, only one batch of checks printed. They realized they were missing a few checks, because one of the missing checks needed to be hand-delivered. They were able to select the batch of vouchers again, and cut the checks in a new batch. So, it's not a case of running out of checks at the printer, and the last few not printing but being kept in SL.
The version is 2011 FP1. (8.10.30917).
I reviewed the apcheck and apcheckdet temp tables after the fact - there is no residue from the unprinted checks.
I can't provide an explanation for what might have happened. What am I missing? What could have caused this?
Thank you.
Laura Barber
*This post is locked for comments
All responses (
Answers (
291,280
