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Profile Type error in RTM journey

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Hi

I've created a RTM journey with a custom trigger that sends emails depending on the value of a lead field.  In its initial config it worked fine, but once I tried to format the emails to suit our brand (by copying some HTML from our UAT instance RTM emails to the emails in production instance) I encountered a journey error message for each of the email steps: "This message uses a profile type that doesn’t match the type required by this journey."  I can't find anything about a profile type in the journey configuration.  Has anyone else encountered this issue and know how to fix it.  Thanks in advance.

  • Suggested answer
    Zak Bird Profile Picture
    Zak Bird 70 on at
    RE: Profile Type error in RTM journey

    Hi UmbJo ,

    I have logged this similar case with Microsoft today and here is the result that hopefully you can diagnose. 

    e.g. If you have an element of the Journey that is configured towards the audience type of Lead e.g. Lead Qualified, you cannot have any Dynamic personalization in your email about a Contact.

    Essentially, a Lead Journey and a Contact Journey there needs to be zero crossover of personalization within your emails.

    Thanks,
    Zak

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