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ReportGood morning,
I have sort of a problem with the subject line in some of my mail templates.
We are using mail templates to answer/communicate with customers and their tickets.
Creating a mail template and using custom fields in the subject line is no problem.
We are using the case number and case title to build the subject line in the mail template and that works fine.
But when answering with the mail template the original subject line gets replaced with the subject line from the mail template and the field we used.
Is there a way to keep the original subject line from incoming mails? Like a placeholder/field in CRM? Until now I haven't found anything regarind this matter.
Thanks!
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