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Dynamics 365 Community / Forums / Customer Service forum / Inquiry not added to q...
Customer Service forum

Inquiry not added to queue

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Posted on by Community Member

Hi, we just got the new CRM 365 and now we have a problem with our queue.

After we create an inquiry it should appear in the queue, but it doesn’t.

Also, I can add it to queue using the “Add to queue” button.

It says, “is being processed” and stays like that until I close or refresh the site.

Picture is in German, but I hope u know what I mean.

 3107.2018_2D00_02_2D00_20-13_5F00_34_5F00_33_2D00_Ticket_5F00_-sdfsdfs.png

I’m happy to hear from you,

Julian

Categories:
Customer Service
  • Suggested answer
    MihirShah Profile Picture
    MihirShah 4,038 on at

    There must be an error message which you can download. Please look into it.

    The error message will guide you as to the cause of error.

    If you need help you can attach the error log here. 

  • Community Member Profile Picture
    Community Member on at

    Thank you for your fast answere Mihir,

    I’m not receiving an Error Massage.

    At least it does not pop up. Can u explain to me where I can find the error log files?

  • MihirShah Profile Picture
    MihirShah 4,038 on at

    If you do not close or refresh and wait do you get an error window?

  • Community Member Profile Picture
    Community Member on at

    No I dont. Nothing happens. It keeps loading

  • MihirShah Profile Picture
    MihirShah 4,038 on at

    Did u try clearing your browser cache? Log off, clear cache, restart browser.

    Than try.

    Also check your security role.

    There can be many reasons for this.

  • Community Member Profile Picture
    Community Member on at

    I just tried didnt work for me. I am logged in as Systemadmin. I have all rights.

  • MihirShah Profile Picture
    MihirShah 4,038 on at

    Is there a workflow process that is routing the inquiry (case) to the queue.

    Can you check if there is any hanging workflow running in the background for the inquiry (case I assume).

  • Community Member Profile Picture
    Community Member on at

    First of all I would like to thank u investing so much time for my problem.

    I got something new.

    I can add an inquiry to a queue via Smartphone using the Dynamics app but it is not added automatic after i created it.

    I can´t add it when im on my Laptop or my collegs Laptop, I also tried different Browsers like Edge, Firefox, Explorer no succes.

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