Why Advanced filter in Sales order doesnt show all status order of Sales order. Its quite confusing for users to not see Sales order status of not created or cancelled.
Hi Krish,
why are you using the Return Status as the citeria in the filter?
Have you tried to use the normal sales status? With the sales status it should be possible to filter the sales orders correctly.
Kind regards
Raphael
Hi Raphael,
Few of the return orders end users are unable to see and they are not processing it and that is the reason we wanted to check why there is a conflict of All sales orders but couldnt find the details on that.
This article describes in detail how to set up the mapping for the sales order status columns, you can view them for reference.
Set up the mapping for the sales order status columns - Finance & Operations | Dynamics 365 | Microsoft Learn
Or, did you mean this:
Did you try to insert the corresponding return status column in the insert column to see its status, just like screenshot shown:
Best Regards,
Hana
This post is my own opinion and does not necessarily reflect the opinion or view of my company.
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