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Small and medium business | Business Central, N...
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Cancel purchase invoice with the Get receipt lines option

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Posted on by 95

Hello,

When I create a purchase invoice and use the get receipt lines functionality, the system does not allow me to use the Cancel option from the ribbon in the registered invoice (as you can see in the video). It is as if the system checks that the Order No. field is blank or not, and if it is blank it is possible to cancel the invoice. I think this is so because if I create an invoice directly from the purchase order, it is possible to cancel it. I also know that I can manually create a purchase credit memo and register it but the behavior is not exactly the same since, for example, the quantities of the original order are not restored.

Is this behavior normal? Any option other than creating a purchase credit memo manually?.

Regards.

[View:/cfs-file/__key/communityserver-discussions-components-files/758/Sales-Order-Processor-_2D00_-Dynamics-365-Business-Central-_2D00_-Personal_5F00_-Microsoft_0B20_-Edge-2021_2D00_11_2D00_19-14_2D00_25_2D00_37.mp4:320:240]

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  • Verified answer
    Andy Sather Profile Picture
    on at
    RE: Cancel purchase invoice with the Get receipt lines option

    Hello,

    If you don't get further responses to this issue, you may want to raise a support request to Microsoft support via your CSP / Partner.

  • MiguelRospa Profile Picture
    95 on at
    RE: Cancel purchase invoice with the Get receipt lines option

    Thanks for your answer. Anyway, let's see if someone on the forum can at least confirm that this is normal behavior.

  • MiguelRospa Profile Picture
    95 on at
    RE: Cancel purchase invoice with the Get receipt lines option

    Finally, I found the answer I was looking for in these two links:

    docs.microsoft.com/.../purchasing-how-process-purchase-returns-cancellations

    www.tharangac.com/.../correct-and-cancel-posted-document-in-microsoft-dynamics-nav-2015.html

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