Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Email Router Send as U...

Email Router Send as User Issue

(0) Share

Report

Posted on by Community Member Microsoft Employee

We have an email router setup with separate incoming and outgoing setups that test okay with each users's email but then when an email is sent by that user, it shows up as coming from another user's email address?

Have not been able to solve this and it's the same for every individual user with individual email accounts, all of them show up as coming from the one user.

Henry

*This post is locked for comments

All responses (1)

Answers (0)

Suggested answer

Nadeeja Bomiriya 6,804 on at

Like (0)

Report
RE: Email Router Send as User Issue

Hi Henry,

There are multiple things you would need to check.

Exchange Mailbox permissions

Check the other user's mailbox and see what the "Send As", "Send on Behalf", and "Full Access" permissions

Check the sending user's mailbox and see what the "Send As", "Send on Behalf", and "Full Access" permissions

https://technet.microsoft.com/en-us/library/jj919240(v=exchg.160).aspx

In CRM, go to Settings > Email Configuration > Email Configuration Settings and double check System Email settings

In CRM, go to Settings > Email Configuration > Mailboxes and open the user's mailbox and double check the settings

When sending emails, double check the From field

There could be an issue with one of the above configurations.

Cheers,

Nadeeja

My Blog: http://dyn365apps.com/

Follow me on Twitter: https://twitter.com/dyn365apps

LinkedIn: https://www.linkedin.com/in/nadeeja