Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Rich Text editor on Main form in CRM removes all formatting after saving

Posted on by 43
Hi 
We have a Rich text editor control on Main form in CRM. 
 
When we enter text and add formatting like adding bullet point, bold the text, underline, text alignment etc, 
All that gets removed when we save, close the form and re-open it. 
 
Rich text form control is assigned to a Multi-line text column with formatting set to "Rich Text" in the table.
 
See attached two images, first one formatted and saved

Second one all the formatting getting removed when we open the form again. 
 
Please help, users are having problems reading the text when it is all jumbled up.
 
Thanks
Nalina
  • Verified answer
    NV-12080530-0 Profile Picture
    NV-12080530-0 43 on at
    Rich Text editor on Main form in CRM removes all formatting after saving
    Resolved this issue, it was the custom javascript on CRM page removing the formatting of custom editor

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans