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Microsoft Dynamics CRM (Archived)

CRM Office365 tenant to tenant migration - geo location to remain

Posted on by Microsoft Employee

Hi,

i am looking to see if there is a way to transfer tenant of a CRM instance in Office 365, however the GEO location must remain the same. Is there a way this is done?

thanks.

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  • Community member Profile Picture
    Community member 270 on at
    RE: CRM Office365 tenant to tenant migration - geo location to remain

    If you are permanently moving the instance from one tenant to another, as opposed to making a copy, you can ask Microsoft Support to perform the migration. The first step is to open a support ticket through the Office 365 portal to request the Office 365 tenant to tenant migration. At the time of this post, Microsoft was not supporting tenant-to-tenant migrations for version 9.0 organizations, so hopefully this is an 8.x organization.

    Microsoft support will need some information from you to validate and perform the migration. At a minimum, be prepared to supply the following. You can save a step by including it in the initial support request:

    • Are the Source tenant and Destination tenant in different regions (NA, APAC, EMEA)? If so, then indicate the region of both the source and target tenants.
    • Is Voice of the Customer installed in either organization?
    • For each organization, what is the:
      • URL
      • Unique organization name
      • Organization ID
  • Suggested answer
    Firoz Muhammed Profile Picture
    Firoz Muhammed 85 on at
    RE: CRM Office365 tenant to tenant migration - geo location to remain

    Sorry for the late reply, but it might be useful for  someone else.

    You can migrate your Dynamics 365 account/subscription from one tenant to another. You have to migrate your subscriptions and users.  You need to create multiple support tickets for the same. Reach out to Microsoft support team they would help you with that and with their help you can do that.

    Also find some related threads on this.

    https://community.dynamics.com/crm/f/117/t/183117

    https://community.dynamics.com/crm/f/117/t/181458

    community.dynamics.com/.../198233

    Firoz.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Office365 tenant to tenant migration - geo location to remain

    Did you got any response from Microsoft?

  • Suggested answer
    M.T. Eikelenboom Profile Picture
    M.T. Eikelenboom 5,241 on at
    RE: CRM Office365 tenant to tenant migration - geo location to remain

    Microsoft Support is the only party that can really tell you if it's possible. There are no options available for an admin to do this.

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