web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Omnichannel and Power ...
Customer experience | Sales, Customer Insights,...
Unanswered

Omnichannel and Power Virtual Agent Integration

(0) ShareShare
ReportReport
Posted on by Marisol Microsoft Employee

Hi! I set up a trial environment with omnichannel and have enabled channels and added necessary extensions for integrating power virtual agent. When setting up transfer to agent I'm running into this message stating I have not set up omnichannel in the environment yet it has already been set up. Is this a trial environment issue? or am I perhaps missing a step? Would appreciate any help :) omnichannel.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the September Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 98 Most Valuable Professional

#2
11manish Profile Picture

11manish 77 Super User 2026 Season 2

#3
Travis South Profile Picture

Travis South 39

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans