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Completed status - nothing happened

Posted on by Microsoft Employee

Hello community,

i've created a new workflowto send a email on each tasks that passed the due date, to the owner of the task. 

I used a If condition : if due date is less than or egual to 7 days of the due date, send a personnal email to the task's owner. 

The workflow works perfectly, the "Status Reason" is "Completed". I've tryed to creat a test task, but i never received an email as expected with the workflow...

Someone can help me ?

Thank you

*This post is locked for comments

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: Completed status - nothing happened

    Alternatively, you could keep the first workflow, but also allow it to run as a child workflow. Then create a second workflow that has the wait condition, then calls the first workflow. This makes it easier if you ever change the body of the email, as those changes only apply to workflow instances (system jobs) that start after the workflow is changed

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Completed status - nothing happened

    No need for a second one.

    Please see below

    ScreenClip-_5B00_318_5D00_.png

    Note : I have added parallel wait to stop the workflow if the person completes the task before 7 hours, the workflow will not send email.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Completed status - nothing happened

    Thank you for your response. May i need to create an other workflow and link it the the first one ?

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Completed status - nothing happened

    You will have to convert this in to a waiting workflow, right now it does not send email because, the workflow triggers when you create a task and at the time of creation,  if the due date is not less than 7 days, the workflow will not send email.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Completed status - nothing happened

    Hello Kokulan, here is the screenshot (sorry, it's in French...)

    0081.Screenshot_5F00_1.png

  • Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Completed status - nothing happened

    Could you share the screenshot of your workflow, just to see what its triggering on and how its sending email

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