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Re-open Inactive Case

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Posted on by Community Member Microsoft Employee

I would like to re-open an inactive case (State: Closed to Open), after I reopen the case which becomes active, is there any out of the box flag that indicates it is a reopen case?

Kindly advise, thanks.

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PS 23,577 on at

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RE: Re-open Inactive Case

No there's nothing OOB, you will have to create a field and a workflow to be able to identify whether its been reactivated or not