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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Setting work hour temp...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Setting work hour template automatically - Issue getting time zone

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Posted on by RolandWinder 8
Hi,
 
We have a requirement to set the work hour template at a contact level rather than at an account level.
 
The plan was to call Azure Maps and pass thrugh the contacts address coordinates and get back the time zone then do a lookup to the time zone definitions table like in this excellent article https://www.inogic.com/blog/2022/11/set-timezone-format-field-based-on-account-location-in-microsoft-dynamics-365/#respond. The issue is the (Generic) time zone doesnt apear to be in the time zone definitions table, in the article they are using bing maps but as that is to be discontinued I need to use Azure Maps.
 
Here is an example of a response for a property in Ireland, I cant find anyway to link this back into Dynamics. 
 

{

    "Version": "2024a",

    "ReferenceUtcTimestamp": "2024-08-12T15:31:02.6956167Z",

    "TimeZones": [

        {

            "Id": "Europe/Dublin",

            "Names": {

                "ISO6391LanguageCode": "en",

                "Generic": "Ireland Time",

                "Standard": "Greenwich Mean Time",

                "Daylight": "Irish Standard Time"

            },

            "ReferenceTime": {

                "Tag": "IST",

                "StandardOffset": "01:00:00",

                "DaylightSavings": "00:00:00",

                "WallTime": "2024-08-12T16:31:02.6956167+01:00",

                "PosixTzValidYear": 2024,

                "PosixTz": "GMT-1IST,M3.5.0/1,M10.4.0",

                "Sunrise": "2024-08-12T06:00:37.7278597+01:00",

                "Sunset": "2024-08-12T21:00:53.0342742+01:00"

            }

        }

    ]

}

Any help would be apreciated. 

Thanks
  • Suggested answer
    Sachin Jadhav Profile Picture
    Sachin Jadhav 157 on at
    Is the API response returning "Standard" timezone name as well and are you able to extract it?
    If yes, then may be try searching timezonedefinition using that standard name.
     
    Here is what i saw on one of the sample responses.
     
     
    The timezone cane be looked up using standard name like this.
     
     

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