As computer sales and services business we would like to have our technicians use a tech computer to build a Work Order for their service work.
Right now they have to interrupt one of the sales lanes to do the Work Order and that is counter productive.
Would we need to get another lane for them to create a Work Order from their station or can we do it from Store Operations Manager? Any other ideas or suggestions would be helpful.
Thanks.
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If you haven't found a good solution for this yet, then there is one from Davidson-Richards that is one price for as many workstations as you need it on. It's simpler than the DRS app, but does have a couple of other functions you may find useful as well, like WO to PO and a Fulfillment availability screen.
Regards
Mike Haugen
Senior Retail Technology Consultant
Retail Technology Experts (RTE)
3601 SW 160th Ave. Suite 110|Miramar, FL 33027
Phone: 800-513-5917 x123 | Fax: 954-266-4781
Mobile: 786-219-7864 | Skype: rte_sales
I agree, we don't have many techs and don't want our sales staff hassled to learn one more process. Right now we use a paper sign in form with a disclaimer of liability. All the tech needs to do is create a Work Order for pickup. I will leave this open until tomorrow and if I don't get any other options I will mark it as solved and seriously look at that as an option. Just didn't want to have to subscribe to another piece of software ;) .
Thanks again.
Sounds like it's overkill for your needs but you don't have to use the scheduling/time management functions if you don't need them. And it's much less expensive than buying another lane.
This add on is very detailed and has a lot of features that we currently would not use such as scheduling and time management. Although this is a great app I would prefer just to create a simple work order like you would do from the base StoreOps POS screen.
I will mark this as the answer if there are no other available options.
Thanks for the quick response.
DRS Service Manager can create/edit workorders from non-POS computers. www.digitalretailer.com/rms-add-ins
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