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Microsoft Dynamics CRM (Archived)

Schedule Board Info

Posted on by 585

Hi

Any one can tell the difference between the 2 work orders shown on schedule board

some of them only showing line and the other showing as usual

83304.Capture.JPG 

Any idea ?

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  • Andreas Cieslik Profile Picture
    Andreas Cieslik 9,265 on at
    RE: Schedule Board Info

    What Thomas is saying is correct.

  • Verified answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Schedule Board Info

    Yes, it will make the box disappear.

    Go into that Blank Work Order you highlighted above and change the Estimated duration time to something under the end time. It will show the box again.

  • Abbod Hamwi Profile Picture
    Abbod Hamwi 585 on at
    RE: Schedule Board Info

    So if this happen the big box will disappear

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Schedule Board Info

    Hi Abdul,

    That line and time on the blank work order represents the Estimated Travel Duration. It seems that the estimate travel duration has reached passed the end time for that work order.

  • Abbod Hamwi Profile Picture
    Abbod Hamwi 585 on at
    RE: Schedule Board Info

    You mean primary incident duration ?

  • Suggested answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,265 on at
    RE: Schedule Board Info

    The lines are usually displaying the travel times. It could be that the duration of the work order is not set and this is why you might not have solid colored square.

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