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Dynamics 365 Community / Forums / Customer Service forum / I got an error when i ...
Customer Service forum

I got an error when i clicked on addToQueue to add EMail to queue

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Posted on by Rida 125

Hello Everyone,

I'm facing an error when i ty to add an email to queue through the button AddToQueue.

The error Says : 

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">An unexpected error occurred.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ActivityId>0b33f8a2-f8dd-4b0c-a6d1-4528dcbcd958</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>An unexpected error occurred.</Message><Timestamp>2019-01-30T14:04:42.0804554Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault><ActivityId>0b33f8a2-f8dd-4b0c-a6d1-4528dcbcd958</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>An unexpected error occurred.</Message><Timestamp>2019-01-30T14:04:42.0804554Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault><ActivityId>0b33f8a2-f8dd-4b0c-a6d1-4528dcbcd958</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #60BEB8CD</Message><Timestamp>2019-01-30T14:04:42.0804554Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText>
[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.QueueItemCreatePostOperationPlugin]
[fa0ae646-c574-4543-99d8-02e3915e7c12: QueueItemCreatePostOperationPlugin]

</TraceText></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

Could you please help me .

Thanks in advance

Categories:
Queues and Routing
Activities
I have the same question (0)
  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: I got an error when i clicked on addToQueue to add EMail to queue

    Hi partner,

    1.Do you have any custom plug-ins related to Queue? If so, please stop all plug-ins and try again in a pure environment.

    2.Let's see how "Add to Queue" works behind the scenes in CRM. 

    • If we add the activity to Queue for the first time, the "Create" and "Add to Queue" feature will be triggered on the QueueItem entity.
    • If we move the activity from one Queue to the other, only "Add to Queue" feature will be triggered.

    So, we should open "Plugin Registration Tool" and check that if their registration steps are correct.

    You could also refer to this blog.

    Please contact us after testing the above ways. If this issue still there, we will help you raise a ticket to Microsoft Support Team for more professional answer.

    Hope it helps.

    Best Regards,

    Leo

  • Rida Profile Picture
    Rida 125 on at
    RE: I got an error when i clicked on addToQueue to add EMail to queue

    Hello LeoAlt,

    Thank you for your answer, we don't use any custom plug-ins on Queue or QueueItems entities. 

    B.R

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