Can't Deactivate Associated Records

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Posted on by WhosComingforSupport

Hi all, I'm stumped yet again.

I have two entities that have a N:1 relationship-- Cases (1) and Assets (N). Assets is a custom entity.

I have been trying to deactivate all assets related to deactivated cases by using flows. Every time I try to deactivate an associated asset, I get the message:

"Since case is resolved and read-only, only these attributes are updatable : "ownerid", "owneridyominame", "owneridtype", "owninguser", "statecode", "statuscode", "modifiedon", "modifiedby", "modifiedonbehalfby", "owningbusinessunit" , "processid". If you need to edit other fields, please reactivate the case."

I get this message both when sending an HTTP request and when simply clicking "Deactivate" on the D365 interface.

I understand the message: I can't update attributes on a case that is closed. But why can't I update the status/statecode of an ASSOCIATED record??

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WhosComingforSupport 40 on at

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RE: Can't Deactivate Associated Records

Hello again Andrew,

I think you're quite correct. I believe it is a rollup field that is aggregating data about associated Assets based on their status. Thank you for, once again, pointing me in the right direction.
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a33ik 84,323 Most Valuable Professional on at

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RE: Can't Deactivate Associated Records

Hello,

It seems that there is some realtime automation like plugin or workflow that tries to update the case on state change of the Asset. Find and either deactivate or alter that process and you wile able to deactivate assets without any errors.