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Presence Indicator not loading for omnichannel customer service

Posted on by 75

Hi All,

I am currently logged in from omnichannel for customer service and presence indicator is not loading. all rights are given. please advise how to resolve this issue.

Omnicchannel-Error.PNG

  • Suggested answer
    Nishant Rana Profile Picture
    Nishant Rana 55 Microsoft Employee on at
    RE: Presence Indicator not loading for omnichannel customer service

    This should help, we faced the similar issue - nishantrana.me/.../

  • Suggested answer
    RE: Presence Indicator not loading for omnichannel customer service

    Do you follow this procedure?

    docs.microsoft.com/.../configure-historical-sentiment-dashboard-supervisor

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