Share
ReportHello,
I need to know if it is possible to Stop queue item creation when an email is sent to that queue mailbox ?
thank you
You’re offline. This is a read only version of the page.
50
Hello,
I need to know if it is possible to Stop queue item creation when an email is sent to that queue mailbox ?
thank you
Hi Mustufa, Is there a way to do this only when the email relates to an open case? So, if the email is related to a closed case it will remain in the queue?
Hi Ijam,
Hope you are doing well.
You cannot disable queue items to be created when emails flow into the queue but you can remove the queue items from the queue.
You can create a WF/plugin to remove the queue items in the queue once queue items are created.
Hope this helps.
Regards,
Mustufa
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,253
Super User 2024 Season 2
#2
Martin Dráb
230,188
Most Valuable Professional
#3
nmaenpaa
101,156
All responses (
Answers (