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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Maintain Queue transit...
Microsoft Dynamics CRM (Archived)

Maintain Queue transitions in field for Case

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Posted on by chauhanhardik 685

Hi Community,

We can add case into queue or change existing queue by clicking "Add to Queue" button in ribbon, what i want to achieve is to capture the selected queue name into custom field in comma-seperated format.

For Example, I'm adding case1 in queue1, then again adding into queue2, then queue3. So, cutom field will have "queue1, queue2, queue3" as value.

Please suggest way how to maintain the queue transition in comma seperated format in custom field.

Is there any way to see the audit logs of queue items?

Thanks,

Hardik Chauhan

*This post is locked for comments

  • Suggested answer
    chauhanhardik Profile Picture
    chauhanhardik 685 on at
    RE: Maintain Queue transitions in field for Case

    Thanks Shahbaaz,

    That's what I've done to maintain queue transition in comma seperated format.

    Thanks,

    Harry

  • Verified answer
    Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,203 on at
    RE: Maintain Queue transitions in field for Case

    Hi Harry,

    You need to append queue name when ever user add a case to queue, below is the link you can follow for appending queue name,

    crmramblingsbysteven.wordpress.com/.../how-to-concatenate-two-fields-using-workflow-in-dynamics-crm-2011

    Thanks,

    Shahbaaz

  • Suggested answer
    chauhanhardik Profile Picture
    chauhanhardik 685 on at
    RE: Maintain Queue transitions in field for Case

    Hi Shahbaaz,

    Thanks you it worked, but only one change is required while setting field value we have to set operator to "Append with" in form Assistant. see below,

    2018_2D00_04_2D00_02_5F00_18_2D00_28_2D00_01.png

    Thanks,

    Harry

  • Suggested answer
    chauhanhardik Profile Picture
    chauhanhardik 685 on at
    RE: Maintain Queue transitions in field for Case

    Hi Shahbaaz,

    Thanks you it worked, but only one change is required while setting field value we have to set operator to "Append with" in form Assistant. see below,

    Thanks,

    Harry

  • Verified answer
    Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,203 on at
    RE: Maintain Queue transitions in field for Case

    Hi Harry,

    You can use below link for getting queue name in which case is added, you can use workflow for this, below ls the link,

    www.powerobjects.com/.../how-to-use-workflows-to-find-cases-not-assigned-to-a-queue

    Thanks,

    Shahbaaz

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