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I have a query related to Regarding(contact):
Could not show activity on contact sub-grid when sending email from service event and if the contact set on BCC
Hi,
Hope you are doing well.
Currently, Dynamics CRM is setting regarding field for To and CC fields as it is by product design. Please find more information how we can track BCC emails using below link:
https://www.inogic.com/blog/2019/10/track-the-bcc-emails-in-dynamics-365-crm/
Please mark my answer if you are satisfied. Thank you for understanding.
Best Regards,
Mobeen Mohsin
Thanks for your reply.
It's showing inside Activities but not in contact view (When creating activity sub-grid inside contact form then not showing).
As i have create Activity sub-grid inside contact view. and send email from "Service event".Service Event has relation with contact.
if i put this contact on regarding(Email) then it's show on below sub-grid but if put on BCC then not showing.
Thank you for feedback.
It seems that is working as per design, if you have any further question we can request you to raise ticket with Microsoft using https://admin.powerplatform.microsoft.com/support. Thank you.
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