Error when resolving a case

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Posted on by AlexBrown78

When trying to resolve a case within dynamics 365 I get this error;

Business Process Error

Contact With Id = [*Their ID*] Does Not Exist

The ID that it provides is an employee who is cc'ed into the customer service emails at our company. We have recently migrated our production environment to a dev environment for devloping new changes in hence why the employee ID might not exist.

Any tips on how to troubleshoot this issue?

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AlexBrown78 35 on at

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RE: Error when resolving a case

Apologies, this has been resolved now. The problem was that an email process (under customisations/processes) was directly cc'ing an employee by their old ID for some reason.
a33ik 84,323 Most Valuable Professional on at

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RE: Error when resolving a case

Hello Alex,

Can you please provide the full log?