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Unable to delete a journey

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Posted on by 7

Good day

After exporting and importing my marketing emails, triggers & journeys under the view *all journeys I have 6 journeys but under *live journeys I have 8. Now the 2 extra ones in *live are still sending clients down that journey but I don't have the option to delete or edit those journeys in any way. Has anyone experienced this or have a way around deleting/ stopping it? (I have resorted to turning off the triggers which works but the journeys still present themselves as live)

  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Unable to delete a journey

    Hi Megan,

    It seems that a support ticket is the best option.

  • Megan Lisa Profile Picture
    Megan Lisa 7 on at
    RE: Unable to delete a journey

    Neither of those options are available in only those specific journeys


    No one in our group are able to delete these or edit them, I am admin - every other journey I can edit/ delete but these 2. They aren't even showing up in *All Journeys view.
    I do feel this is a support ticket...

    **
    And that error you are seeing in the first one is because I stopped the trigger (the only way I could stop the journey)

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Unable to delete a journey

    Hi Megan,

    Are you unable to see the stop button and the delete button?

    And journey can be deleted when it's status is draft:

    Only you don't have any way to delete or edit these journeys? Or all users?

    If it is only you, you can check if your security role has sufficient permissions to operate the journey.

    If everyone (including administrators), you should contact Microsoft support:

    Get Help + Support - Dynamics | Microsoft Docs

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