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Customer experience | Sales, Customer Insights,...
Suggested answer

Account or Contact is not getting the Survey Email

Posted on by 5

Hi,

I had enabled out of the box Send Survey button in CRM and Selected the Survey to send to Account or Contact 

In Advance find Customer voice send survey history i am able to track to whom i had sent the Survey 

But contact or Account is not getting the Survey Email

  • Welly Lee Profile Picture
    Welly Lee on at
    RE: Account or Contact is not getting the Survey Email

    Thanks for confirming

  • Satish Kanna Profile Picture
    Satish Kanna 5 on at
    RE: Account or Contact is not getting the Survey Email

    Hi Sanjay,

    Thanks for the response 

    Actually the default MS Flow state is turned off

    After saving the Flow and turning it on its working 

  • Suggested answer
    Sanjay Kasat Profile Picture
    Sanjay Kasat on at
    RE: Account or Contact is not getting the Survey Email

    Hi Satish,

    Can you please email your survey URL to customervoice@microsoft.com? We should be able to check it for you. 

    Also, please check and share the status of the survey invites? Are they in Queued state or sent state?

    Thanks,

    Sanjay Kasat

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