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Customer experience | Sales, Customer Insights,...
Suggested Answer

Account or Contact is not getting the Survey Email

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Posted on by 5

Hi,

I had enabled out of the box Send Survey button in CRM and Selected the Survey to send to Account or Contact 

In Advance find Customer voice send survey history i am able to track to whom i had sent the Survey 

But contact or Account is not getting the Survey Email

  • Suggested answer
    Sanjay Kasat Profile Picture
    Microsoft Employee on at

    Hi Satish,

    Can you please email your survey URL to customervoice@microsoft.com? We should be able to check it for you. 

    Also, please check and share the status of the survey invites? Are they in Queued state or sent state?

    Thanks,

    Sanjay Kasat

  • Satish Kanna Profile Picture
    5 on at

    Hi Sanjay,

    Thanks for the response 

    Actually the default MS Flow state is turned off

    After saving the Flow and turning it on its working 

  • Welly Lee Profile Picture
    Microsoft Employee on at

    Thanks for confirming

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