Duplicate cash receipt number

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Posted on by Muhammad Ahmed

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Dear All,

We are running GP 10 SP 4 on SQL Server 2008. Since last few months we are facing an issue that is very serious. Following is the detail of it:

When cashier is receiving money from the customers so he creates an invoice from Trx Entry in Receivable module or from SOP module.
Cash/Cheque field is being used based on the scenario. Amount will be entered and check book id will be shown by default.

Here we noticed that some times the cash receipt documber number is being duplicated. We can not regenerate the scenario but it has happened multiple times. Means same document number will be used for more than one cash receipts.

To rectify this, everytime we have to void the duplicate receipt and then recreate it. It is very serious issue and I would really appreciate if I can get helpful answer,

Thanks in advance

Ahmed

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Rennecia Barran on at

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RE: Duplicate cash receipt number

We are also having the same issue. Anyone got any resolution for this?
Community Member Microsoft Employee on at

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RE: Duplicate cash receipt number

Hi, we are also having this problem in GP 2013 R2 but are unable to recplicate it either. It's possibly happening when 2 users are in the bank deposit screen at the same time or something similar but not sure.
Andy Sather on at

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Re: Duplicate cash receipt number

Hello Ahmed - Do you have any 3rd party products that integrate with SOP or RM? Are you using any modified windows? Taking a look I am not seeing anything reported as a bug. It might be easier if you open a support case.