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Dynamics 365 Community / Forums / Field Service forum / Scheduling Work Orders...
Field Service forum

Scheduling Work Orders with Requirement Groups

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Hi, I have a question around scheduling Work Orders with Requirement Groups, using Field Service Resource Scheduling.

Here is the scenario:

Requirement Group template A is created and assigned to a Primary Incident Type A.

Requirement Group template B is created and assigned to a Primary Incident Type B.

New Work Order is created, with Primary Incident Type A.

(Requirements are created in the background).

User then realises they have added the wrong Primary Incident Type.

Here lies the issue - if you change the Primary Incident Type, the requirements do not change, so unable to use the 'book' feature to schedule the required resources for the Work Order.

Is anyone able to advise if this is the expected OOTB behaviour? And if so, is there any workaround for this? 

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