Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Unable to save changes to an Appointment

Posted on by

Hi all,

We have a situation where we cannot save changes to an Appointment. We have a custom entity concerning proposals for customer visits which leads to registering an actual appointment via a Business Process Flow:

dynamics-forum.png

We cannot save changes to the appointment in the following situation:

1) Create an Appointment at a certain date/time coming from the custom entity

2) Create a second Appointment at the same date/time for another Account coming from the custom entity

3) When I try to save changes after step 2, the 'User X is unavailable at this time' notification keeps popping up with every click on the save button. 
Notification.png

4) Now when I refresh the screen without being able to save my changes, I am able to change the Appointment and save the changes after refreshing the screen. This time the popup dialog is also visible to 'ignore and save' the taken timeslot (this is also always shown when I register the first appointment in step 1)

Scheduling-screen.png

It is not related to any security role settings since I have the same issue being logged in as the system administrator. The issue is also not environment related since I can reproduce it on every environment.

Any thoughts on a possible solution?

*This post is locked for comments

  • Adel Orabi Profile Picture
    Adel Orabi 150 on at
    RE: Unable to save changes to an Appointment

    Hello,

    i'm facing the same issue when i tried to create a meeting today. have you  found a solution for this issue?

    can anyone help please

    Thank you

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to save changes to an Appointment

    Hello, you got any solution from your partner?

    Thank you

  • RE: Unable to save changes to an Appointment

    Hi Kunal,

    I've logged a ticket at Microsoft and a technician is looking into it right now.

  • Kunal.Chopra Profile Picture
    Kunal.Chopra 85 on at
    RE: Unable to save changes to an Appointment

    Hello,

    I am facing same issue, did you got any solution or workaround for this ?

  • RE: Unable to save changes to an Appointment

    Thanks for the quick reply!

    I am aware of it being the same user but that is part of the requirement.

    The work hours solution did not fix the problem unfortunately.

    I am now testing whether it relates to some kind of issue in the BPF (business process flow), that seems to have an effect. Will update this post if that is the definitive solution.

  • Verified answer
    PS Profile Picture
    PS 23,577 on at
    RE: Unable to save changes to an Appointment

    This error usually comes if the user/owner/required of appointment already scheduled in other appointment at the same time. Check your users other appointments scheduled at the same time.

    Other problem can be work hours, following URLs might help:

    You can set work hours for all users (cant bulk edit, one by one only) to cross day

    crmbook.powerobjects.com/.../work-hours

    community.dynamics.com/.../152374

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans