Currency Revaluation Stuck with Local Balances for customer

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Posted on by Community Member Microsoft Employee

Last month when I made a currency-revaluation for sales module from financial, found any customer in foreign currency is in its balance in (sales & financial posted journal) but in local currency found that the difference in currency shown in his balance summary Inquiry!

Ex. Customer Nu 51009, follow data from financial in excel report and in exactly balances local & foreign.

5282.diff22.gif

But in sales module shown not real balance for local currency

this customer paid his balance in USD but in local currency still have balance equal to loss/revenue for currency revaluation.

Thanks for knowing why this happen & how to correct it

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Community Member Microsoft Employee on at

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RE: Currency Revaluation Stuck with Local Balances for customer
Olaf Laos 1,890 on at

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RE: Currency Revaluation Stuck with Local Balances for customer

Can you show a screen shot of one of the sales transactions in the "Receivables Transaction Inquiry Zoom" window - and then also the screen print of the "Receivables Transaction Revaluation Zoom" window after the Revaluation button is pressed from the "Receivables Transaction Inquiry Zoom" window?
Community Member Microsoft Employee on at

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RE: Currency Revaluation Stuck with Local Balances for customer

Thanks your reply Mr OLLY,

I'm already checked Reconcile and check link for sales, unfortunately not work

Is there is a way to refresh the Original amount to be equal Unapplied amount in Inquiry? notes I don't use apply document in sales module.
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Olaf Laos 1,890 on at

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RE: Currency Revaluation Stuck with Local Balances for customer

If you believe the Receivables Summary is incorrect, it may first be worth running a reconcile via Tools > Utilities > Sales > Reconcile - and reconcile the Current Debtor Information and the Outstanding Document Amounts for certain customer accounts.

This will at least help to narrow down the issue.