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Deleting emails that have tracked as notes.

Posted on by Microsoft Employee

Hi can anyone help me. Appears ALL my emails have tracked in the CRM for about a month. Is there a way for me to bulk delete them?  Given I am not that great at IT a simplified answer works for me! Thank you

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  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Deleting emails that have tracked as notes.

    Maybe the Emails weren't created by yourself but rather the SYSTEM.

    Maybe instead of using 'Created By'. You could filter by the 'Owner' or 'From' fields.

    Find an email which you have sent and see if there is any field that references your name and filter on that.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Deleting emails that have tracked as notes.

    Okay I am obviously doing something wrong. It only brings up two from back in 2015.  I tried both the answers that have been given. 

    Went into Advanced Find and searched for Activities

    where 'Activity Type' = Email

    and 'Created by' Equals Current User

    Hit results and highlight all the results and press delete activity .

    I also tried filtering using a date.  All my emails for the month of March have been tracked but can't find out how to delete these.  Can anyone else suggest anything? Thank you

  • Suggested answer
    Aiden Kaskela Profile Picture
    Aiden Kaskela 19,692 on at
    RE: Deleting emails that have tracked as notes.

    +1 to Thomas, but you can simplify it by searching for Email Messages instead of activities, then you won't have to add the additional filter.

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Deleting emails that have tracked as notes.

    Go into your Advanced Find and search for Activities

    where 'Activity Type' = Email

    and 'Created by' Equals Current User

    Hit results and highlight all the results and press delete activity .

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