web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Smart Assist is not ac...
Service | Customer Service, Contact Center, Fie...
Unanswered

Smart Assist is not activated

(1) ShareShare
ReportReport
Posted on by FB-07011219-0 2

Hi,

I would like to activate Smart Assist in my Customer Service Workspace. All AI settings are also enabled in the Admin Center, but Smart Assist still shows that suggestions are not activated.

Thank you in advance for your responses.

Screenshot 2026-01-07 134421.png
Categories:
Dynamics 365 Customer Service
I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the December Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 20 Super User 2025 Season 2

#2
TAHER Mehdi Profile Picture

TAHER Mehdi 14

#3
LightningStrikes Profile Picture

LightningStrikes 9

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans