Reversing a Credit Memo

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Posted on by Community Member Microsoft Employee

We have a Sales Order with an Item and a G/L Account Line. The total for the Order is $950. Order was posted. Customer made the payment of $935 (which was registered in NAV using Cash Receipt Journal). The remaining on the order was 15$. User accidently created a Credit Memo for $950 (instead of $15) and applied it against the invoice (which ended up closing the Invoice and the inventory has been added back in stock). Now, the Invoice is no longer open and we have a credit memo with the Remaining Amount $935.

I just want to cancel the Credit Memo. If I try to Create a Sales Invoice using the Copy document function and copy the Posted Credit Memo document, system is only picking up G/L Account line.

If we can cancel out the CM, we can create a new credit memo for the correct amount. What the best way to deal with this situation.

Any suggestions would be appreciated.

Client is on NAV 2009 R2 (6.00.33137)

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mmv 11,465 on at

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RE: Reversing a Credit Memo

Hi,

You may create a new invoice and unapply the old invoice from the credit memo and apply it with the newly created Invoice, by then the Old Invoice will be opened up.
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Community Member Microsoft Employee on at

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RE: Reversing a Credit Memo

Would suggest setting up a new sales invoice using copy document function, but on the original posted INVOICE (not the credit memo). You need to get stock levels back to where they were after the original sale I assume? The new invoice will take stock off your inventory and you can apply the incorrect credit note against is.
Community Member Microsoft Employee on at

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RE: Reversing a Credit Memo

Create an Invoice with a GL account line for the remaining amount of the CM. Print Invoice and archive it with the wrong CM

No other way