Printing Aligment Problem

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Posted on by create_share

Hi!

We upgraded Microsoft Dynamics 9 to Version 10. After upgrade some of our terminal server users are able to print Dynamics 10 sales invoices properly with correct alignment like before but most of the users are having problem with the alignment of same invoices on same printers. We tried with many different paper sizes but same thing.

We are wondering if the problem is coming from GP Printing Settings or Terminal Server because some of the domain users can print properly using any Dynamics user id but some of the domain users have alignment problem even if they use the same Dynamics ID which is printing properly.

Can there be anything related to printing under the installation folder of GP in Terminal Server that should be copied to other users' profiles?

Thanks!

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create_share 85 on at

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Re: Re: Printing Aligment Problem

We copied the profile but through System Properties window. Did not work. I will check if copying Docs & Settings can work.

Thanks!
Sunbeam De Jesus 3,930 on at

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Re: Printing Aligment Problem

Hi,

I am not a TS expert but I have seen this kind of problem in the past, we were working with FRx then. To me it seems that each user profile in TS acts differently, even if you have created them in a similar manner.

Login to TS as administrator, go to windows explorer and copy override those working user profile [documents and settings] unto those with problems. Back up first before you override.

I hope this will help or at least gives you a clue on how to resolve this case.

regards,

Sunbeam