Sales order, Cancel Sales Order Line

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Posted on by Waed Ayyad

9,218 Super User 2026 Season 2

Hi all,

I have an inquiry about the sales order. If I have a sales order with three sales order lines and payment is authorized, But I should cancel one sales line: /Since it becomes out of stock./ What is the correct behavior for the authorized payment (what should happen for the already authorized amount)? I used a credit card to pay for it.

Any hint

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Ramit Paul 22,809 Most Valuable Professional on at

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Hi,

How you paid the sales order? As far as I am aware, D365 f&o does not have any prepayment feature, hence would like to understand how did you pay the SO?
Waed Ayyad 9,218 Super User 2026 Season 2 on at

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Hi @Ramit Paul,

Using Adyen integration.
CU06061937-0 2 on at

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If the sales order is invoiced you can go with the credit note option of the sales which will basically create a negative sales line.

If the sales order is picked then you can correct the packing list.

You need to take in account the configurations made on the process.