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Heat Map doesn't work in Dymanics 365 for Marketing Email

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Heat Map doesn't work in Dymanics 365 for Marketing Email

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Hi all,

in our company we use custom HTML in order to built  Marketing Email.

The problem is in Heat Map...link click are stored and shown in Link Insight section but haet map doesn't work.

Someone have same issue or ideas?

Thanks,

Laura

  • Suggested answer
    LauraScrocco Profile Picture
    LauraScrocco 10 on at
    RE: Heat Map doesn't work in Dymanics 365 for Marketing Email

    Thanks for your usefull answer! Now my marketing email works well!

    Laura

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Heat Map doesn't work in Dymanics 365 for Marketing Email

    Hi LauraScrocco,

    Please check if the system automatically adds msdyn-tracking="false",

    and turn on tracking.

  • LauraScrocco Profile Picture
    LauraScrocco 10 on at
    Heat Map doesn't work in Dymanics 365 for Marketing Email

    Hi all,

    in our company we use custom HTML in order to built  Marketing Email.

    The problem is in Heat Map...link click are stored and shown in Link Insight section but haet map doesn't work.

    pastedimage1677258233105v1.png

    pastedimage1677258263226v2.png

    Someone have same issue or ideas?

    Thanks,

    Laura

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