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Internet Explorer not allowing to login to Dynamics 365 app - shows loading nothing happens

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When I try to login to Dynamics 365 via IE - it just shows loading....

When I tried it on Chrome it works ??

As in work place , we are only required to use IE.

IE is setup with security , trusted sites https:*.dynamics.com is added.

I click the below to get in to dynamics 365
Then it just shows loading

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Mohana Yadav 61,248 Super User 2026 Season 2 on at

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Did you try it in Private mode?
Community Member on at

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When tried with private browser - just white blank page do not even show loading.
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Chris Bulson Microsoft Employee on at

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Hello,

Is this reproducible across multiple\all machines in your organization, or just your machine? Do you have any IE add-ons that you can disable? (Internet Options > Programs > Manage Add-ons)

We did have someone on another thread who had to add the following to their trusted sites as well:

login.microsoftonline.com

portal.office.com

Thanks,

Chris
Jacci Brandt 5 on at

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I can only get home.dynamics.com to load in IE11 using developer tools (F12) and choosing IE10 emulation. Otherwise I get just a plain white screen. I have no issues with Chrome.

This Sanoma partners blog indicates they found the same thing. community.dynamics.com/.../dynamics-365-app-module
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Community Member on at

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Thanks Chris , Yes that worked for my PC !!! after adding above two in the trusted sites.

I will try the other PC on Monday. Its not all PC's some PCs.

All IE add on are already disabled. My trusted sites are growing now due to CRM :).

Thanks for you help.
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TRahman 15 on at

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In our case we have to make the useAppPoolCredentials property to False. We made it True to solve some reporting issue.

1. Open IIS Manager.

2. Expand the server and then selet Sites. Then select the Microsoft CRM website.

3. Under Management, select Configuration Editor.

4. In the From: section above the properties select "ApplicationHost.config <location path=…"

5. For the "Section:" location, select system.webServer > security > authentication > windowsAuthentication.

6. In the properties page, set useAppPoolCredentials to False, then select Apply.