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Merge cases within case form

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Posted on by Community Member Microsoft Employee

Dynamics 365

We need to make available merge inside case form, so that customer support made less clicks to Account>Case Associated View.

First thought was to make html web resource and put it on case, inside webresource generate link to Account>Case Associated View.

Attached a picture from MS Paint to describe.

1921.Image-1073x760_2C00_-24-B.png

Generated a link to a grid

https://<orgname>.crm4.dynamics.com/userdefined/areas.aspx?oId=188F40CB-5362-DB11-82E2-00014AF37182&oType=1&pagemode=iframe&inlineEdit=1&security=852023&tabSet=incident_customer_accounts&rof=true

oId=188F40CB-5362-DB11-82E2-00014AF37182 is account

But command bar doesnt appear:

2017_2D00_08_2D00_30-18_5F00_01_5F00_39_2D00_NotificationsForm.png

And there is link to Case on Account form

2017_2D00_08_2D00_30-18_5F00_12_5F00_14_2D00_NotificationsForm.png

Please point me on my mistake.

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