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Performance problems - Newsletter subscription double opt-in

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Posted on by 25

The double opt-in process for our newsletter subscription takes between 5 minutes and 80 minutes - which is definitely too long.

Someone registers on a landing page with a registration form and it takes far too long until he or she receives the confirmation mail (or, in Germany, the mail that he needs to confirm as a double opt in).

Do any of you have the same problem? 

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Performance problems - Newsletter subscription double opt-in

    Hi Partner,

    The Microsoft documentation does not specify the time frame for receipt of the double opt-in confirmation email.

    However, I have found one previous thread with same topic, replier only said that the time is up to 30 minutes.

     So I suggest you create a support ticket for professional assistance following the below procedure.

    Get Help + Support - Dynamics | Microsoft Docs

    A support technician will help you investigate the reasons why it is taking so long.

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