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Is Possible to Integrate from CRM to F&O such as Case Management and Quality Management through DW

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Hi All,

It is possible to integrate with D365 Customer service to F&O through dual write?

if yes, And it is possible to integrate Case Management & Quality Management through Dual write.


Our Scenario :
whenever customer is calling/raising a compliant about the product that they bought from the company,   the compliant has to be captured in D365 Customer Service app/self service portal first and then flows  into F&O Case Management module for triaging and then to Quality Management team to review the product quality issues and resolve it.

Is this Scenario is possible in Dual-write?.
If YES/NO please suggest us a best way to implement this Scenario.


Thanks in Advance!

Regards
Sindhu.
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