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Hi,
I would like to add external contacts to specific accounts that are is not the actual contact who reports the case.
They would like to receive for all cases specific to that account only
That is they want to receive follow-ups for all future service calls
Thanks
Hi partner,
Could you please share more details about your requirement? What's the background and what's your purpose?
Do you mean you want add new contacts related to a special account and these contacts could see all the cases related to the account?
And as we know only in Portal we could login as a contact and design what data could the contact access to, In D365, contacts and customers are just data that can be seen by users.
Regards,
Leo
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